Redesign
Heuristic Evaluation
Apply Jakob Nielsen's 10 usability heuristics for evaluating the donation process. Severity assessment of usability issues ranging from 0 (not a problem) to 4 (usability catastrophe).
Key findings and Recomendations
- User Control and Freedom
- Severity: 4
- Severity: 4
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Issue: Absence of a navigation bar or back button on key pages.
- Recommendation: Introduce consistent navigation elements and a search bar across the website.
- Consistency and Standards
- Severity: 4
- Issue: Inconsistent terminology and actions between fundraising options and expectations.
- Recommendation: Standardize language and actions across the site, providing clear definitions.
- • Flexibility and Efficency of Use
- Severity: 4
- Issue: Inconsistent terminology and actions between fundraising options and expectations.
- Recommendation: Standardize language and actions across the site, providing clear definitions.
- Help & Documentation
Severity: 3
Issue: Limited guidance and documentation available on the fundraising page.
Recommendation: Create an Instructions and FAQ page within the fundraising pages or a guided tour.